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Pick a Contractor

Your home is probably your most valuable asset - and an investment. Which is why choosing an experienced air conditioning and heating contractor to work on your home is vital. Because your new HVAC system is only as good as the quality of the contractor who installs it.

When considering an air conditioning and heating contractor, you want to take your time and do your homework before you open up your checkbook. As a first step, look for a company that has:
  • Full insurance and a state contractor’s license in good standing
  • A customer service department
  • Service and maintenance technicians
  • Uniformed installation crews
  • Project supervisors and project managers
  • Home comfort consultants
  • A physical office that you can visit with shop facilities
  • A member of the Better Business Bureau and the Homeowner’s League

Check the contractor’s license
Most states require that any job costing more than $500 be performed by a contractor who holds a current, valid license from the Contractors State License Board. You can call your state’s Contractors State License Board or check a potential contractor’s license status online.

Make sure to contact references
Ask any potential HVAC contractor for at least three recent references. Any contractor who cannot readily supply a list of satisfied customers should be an immediate red flag. It sounds like a lot of time to invest in researching a contractor, but you’ll spend a lot more time - and money - trying to fix an unsatisfactory installation job.


Call the Better Business Bureau
Just as important as checking customer references, place a call to your local Better Business Bureau (BBB) to see if they have any information about the contractor you are considering. You’ll want to find out the contractor’s standing with the agency and if any complaints have been made against the company. You can contact the BBB at (703) 276-0100 or www.bbb.org.

Review insurance coverage
Worker’s compensation and liability insurance are a must for any contractor. Ask to see a copy of the contractor’s certificate of insurance and then call the carrier to guarantee that the insurance is still in place. Again, it may seem like a lot of work to do up front, but you’ll rest assured that you’re working with a reputable contractor.


Work out a payment schedule
Avoid any company that requires you to pay the full amount of the project before beginning work. Terms should be 10% or $1,000 whichever is less for a deposit; 80% upon completion of the work; and the remaining 10% when the job passes inspection.

Find a local HVAC Contractor
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